Request a repair · Second Shift Blender Repair

Questions before submitting? Email repairs@secondshiftblenders.com or call (940) 536-3667.

Required fields are marked with an asterisk (*). Don’t have a serial number or motor-hour reading? Enter “unknown.”

Your contact details

Name *

Business name *

For a personal machine, enter “personal use.”

Email address *

We’ll email a confirmation and summary of your repair request.

Phone number *

Add each blender below. Contact details, return arrangements, and your timeline apply to all machines in this submission.

Blender 1

Brand & model *

Serial number *

Check the machine’s identification label, or enter “unknown.”

Motor hours *

Enter the reading if your model displays it. An estimate is fine—please label it as an estimate.

What issue is happening? *

Getting it back to you

Return preference *

Local pickup / drop-off service is limited to the DFW area and has an additional fee. We’ll send you the fee and proposed arrangements for approval before accepting or scheduling local service. Mail-in repairs are welcome from anywhere; shipping charges apply.

Return address *

Your timeline

How quickly do you need it back? *

Needed-by date (optional)

ASAP is a request, not a confirmed priority booking. We’ll review your order, confirm whether priority service is available, and send the added fee and proposed turnaround for your approval before accepting priority service. Availability depends on diagnosis, parts, and workload.

I understand that Second Shift Blender Repair is an independent service, not affiliated with, licensed by, or authorized by Vitamix, and only services out-of-warranty blenders. I am responsible for checking my blender’s warranty status before sending it. If my blender still has warranty coverage, I understand that authorizing repairs by Second Shift may void that coverage under the applicable Vitamix warranty terms. I will contact Vitamix first if I am unsure. This acknowledgment does not authorize repairs; estimate approval and payment are still required. (Required) I understand that a $30 diagnostic fee applies to each blender if I decline the repair and request its return, in addition to any applicable return shipping fees. The diagnostic fee is waived if I proceed with the repair or ask Second Shift Blender Repair to discard the blender instead of returning it. (Required)

Submitting this form requests a repair review; it does not authorize repairs or guarantee a completion date. We’ll provide a quote after inspection. Repairs begin only after approval and full payment. If you decline the repair, return shipping is your responsibility. Your details are used to arrange and handle your repair.

Independent repair service specializing in Vitamix. Not affiliated with or authorized by Vitamix.