Find the cause
Open the base and identify the fault, including whether worn brushes or another component caused the failure.
The service
A clear answer before the repair.
A blender that stops working may have worn brushes or a different fault. We inspect the base first and recommend the work it actually needs.
Approve the work
Get a quote based on the diagnosis. We only move forward with the repair you approve.
Ready for another shift
Complete the approved work, clean the motor and base as appropriate, and test the blender before return.
Repair options
Small components. Major repairs.
The right fix depends on the fault, the model, and the condition of your blender. Inspection helps us tell a worn part from a larger problem before recommending a replacement.
Motor replacement
When a motor has failed or cannot be repaired practically, we can replace it with a compatible unit. We check the cause of the failure and test operation after replacement.
Control board replacement
Unresponsive controls, inconsistent operation, or a blender that won’t start may point to an electronic fault. We diagnose the issue and replace the control board when needed.
Motor brush replacement
On motors with replaceable brushes, worn brushes can interrupt power or cause poor performance. If the rest of the motor is serviceable, replacing the brushes may avoid a full motor replacement.
Drive socket & coupling repairs
A motor that runs without properly driving the blades may have a worn drive socket or coupling. We inspect the connection and quote compatible replacement parts as needed.
Switches, cords & connections
Starting problems can also come from a damaged power cord, faulty switch, or loose internal connection. We trace the fault and recommend the necessary repair.
Motor & base cleaning
Built-up residue and debris can affect ventilation and make servicing harder. We clean the motor and base as appropriate during approved repairs, then function-test the blender before return.
Back to work
Less downtime. More blending.
We aim for a quick turnaround and give you an estimated completion time after inspection. Timing depends on the repair, parts availability, and current workload.
Keep your business moving
We focus on getting your blender back into service promptly. Once we know what it needs, we’ll explain the next steps and expected repair timing.
Need it back ASAP?
Ask about express repair for urgent breakdowns. Tell us your deadline so we can confirm priority availability, any additional cost, and the fastest realistic turnaround before you proceed.
DFW service. Mail-ins welcome.
Local pickup and delivery are restricted to the Dallas–Fort Worth (DFW) area and are available for a fee. Outside DFW? We accept mail-in repairs from anywhere and can ship your blender back to you. Contact us before sending your machine so we can confirm shipping instructions, costs, and timing.
Good to know
The right repair for the fault.
Replacing brushes and replacing a whole motor are different jobs. We’ll explain what we found, what the repair involves, and its cost before proceeding.
For out-of-warranty machines
In-warranty units should follow the manufacturer’s warranty service process.
Model compatibility, parts availability, and repair options are confirmed after inspection. We’ll explain the recommended work and provide a quote before proceeding.
Before you send it
Getting your blender to us.
We’ll help you work out what to send and how to pack it, so your repair can get off to a smooth start.
What should I include with my blender?
Please send just the motor base—the part that powers your blender. You can keep the jar, lid, sound enclosure, and other accessories at your business. We don’t repair those accessories; replacements can be ordered separately when needed.
After you submit your repair request, we’ll send you a repair form with our shipping address. Please wait for that form before shipping, then print it and pack it inside the box with your blender. We need the form to identify your machine and match it to your repair request when it arrives.
How should I prepare and pack it?
A quick wipe-down to remove food residue is appreciated. Please let everything dry before packing, and avoid submerging the motor base.
Pack each blender in its own sturdy box, with enough cushioning on all sides to keep it from moving around. Home Depot’s extra-small box can be a good option if your machine fits comfortably with protective padding; a larger box is best when it needs more room.
Include the printed repair form we send you inside the box, and keep your tracking number handy. If you’re unsure about the fit or packing, give us a call—we’re happy to help.
What if I decide not to go ahead with the repair?
That’s okay. The estimate gives you a chance to decide whether the repair makes sense for your business. Let us know if you’d prefer not to proceed, and we’ll help arrange your blender’s return.
Return shipping is at your expense. We’ll confirm the charge and send it for your approval and payment before shipping. If you’re using local DFW pickup or drop-off, we’ll work with you to confirm the arrangements and any applicable fee.
Contact us
Questions about a repair?
Call or email us about your blender, DFW pickup and delivery, or mail-in shipping instructions.
Independent repair service. Not affiliated with or authorized by Vitamix. Vitamix is a trademark of its respective owner.